Content Management System Implementation

Australian Government departments and agencies are increasingly using content management systems (CMS) to streamline the management of a variety of materials on their websites. Content management is a complex area. The success of the selected CMS will largely depend on how it is implemented and used.

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Implementing a CMS presents a number of challenges, which may include:

Considering a range of issues associated with content management, including usability, information architecture and information management.
Actively involving many staff throughout the organisation in content management, as reviewers and administrators.
Requiring extensive participation from staff to be successful and sustainable.
Integrating with (or modifying) many business processes.
Implementing the CMS as part of a broader information or knowledge strategy or as part of a web governance project.
Implementing a relatively new and immature product within the administration of the agency.
Integrating the CMS with other information management systems, such as document and records management.
Ensuring long-term viability of the system and supporting processes.

While the benefits of a CMS are well recognised, the challenges of implementation introduce project risks which must be managed.