User Needs Analysis

All websites are created to present information and services to users. Therefore, to justify investment and inform the best practice implementation of information and services we should first understand the needs of our user audience. There are several ways to measure user needs including:

• interviews
• focus groups
• surveys
• search term use
• site usage
• site statistics on sites that cater to the same user audience.

Why Must I?

There are no mandatory Australian Government requirements for this topic.

How Do I?

• User Profiling and Testing Toolkit (AGIMO, Department of Finance and Deregulation)
• Testing Websites with Users (AGIMO, Better Practice Checklist)

Who Can Help?

For assistance contact:

Better Practice
Australian Government Information Management Office
Department of Finance and Deregulation
better.practice@finance.gov.au

What's Related?

• User Testing